Welcome to the Returns & Refunds Policy of luxeblendz, operated by Luminawave Creations. We recognize that shopping online may sometimes result in unexpected issues, which is why we have established a transparent and hassle-free return and refund process. Our aim is to offer a convenient experience, allowing you to shop with confidence, knowing that your concerns will be handled fairly and efficiently.  

Throughout this document, “we,” “us,” and “our” refer to Luminawave Creations, while “you” and “customer” denote our valued shoppers. By completing a purchase on our platform, you agree to abide by the terms outlined below. Please read the details carefully to understand the procedures for returns, exchanges, and refunds.  

Conditions for Returns & Refunds  

To be eligible for a refund, the following requirements must be met:  

• The item must be returned in its original packaging without any modifications.  
• All tags and labels should remain intact as received.  
• The product should be unused, undamaged, and in its original condition.  
• Once the returned item passes our quality verification, the refund will be processed within 5-7 business days.  

Steps to Request a Return  

If you wish to initiate a return, please contact our customer support team with your order details, reason for return, and any supporting information. Ensure that the item remains unused, with its tags and original packaging intact, to qualify for a return.  

Refund Timeline & Processing  

• Upon receiving your returned item, we will conduct a thorough inspection to ensure it adheres to our return criteria.  
• If the return is approved, the refund will be issued to your original payment method within 5-7 business days.  
• An email confirmation will be sent once your refund has been successfully processed.  

Eligibility for Partial Refunds  

In some cases, a partial refund may be issued under the following circumstances:  

• The returned item has minor damages.  
• Some components or accessories from the original packaging are missing.  
• The product does not meet the full refund requirements but is still eligible for partial reimbursement.  

Shipping Cost Guidelines  

• Shipping costs cannot be refunded unless the return is due to an incorrect or defective item sent by us.  
• Customers are responsible for covering return shipping costs unless stated otherwise.  

Items Not Eligible for Refunds  

The following items are non-refundable:  

• Customized or personalized products unless they arrive damaged or incorrect.  
• Items returned without their original packaging, labels, or tags.  
• Products that show visible signs of use, damage, or excessive wear beyond standard inspection.  
• Any exceptions to this policy will be clearly mentioned at the time of purchase.  

Need Help?  

For any questions or further assistance regarding returns and refunds, feel free to contact our support team at luminawavecreation@gmail.com. We’re always happy to assist you!